Accounts receivable & invoice chasing notifications

Seamlessly add Voice | SMS | Email with the Alerting Hub API

Accounts receivable solutions

Combining the power of SMS, Voice & Email

Invoicing customers and clients, for payment of services delivered or goods received, is a routine part of every business operation. But often the headache of non-payment is an additional burden they could do without. Alerting Hub, with its unique event-centric approach, has wrapped all the essentials into a flexible, programmable platform – we make it easy to add and track mass notification into your accounts receivable solution.

The growing importance
of accounts receivable automation

The UK SME late payment debt rose to a staggering £23.4 billion, up £10.4 billion on the £13 billion owed in 2018, according to Pay.UK. With the economic impact of Covid-19 starting to bite, the need to address the debt recovery challenge becomes more important.

Research from Close Brothers revealed that delayed payment of invoices causes problems for 50% of SMEs, with 33% of these saying it made cash flow difficult to manage. A great deal of time and energy is also wasted chasing payments. With the trend in rising household debt set to continue, SMEs need simple, automated ways to recover debts payable.

The challenge of
delivering payment reminders
that won’t be ignored

Accounts receivable solutions, from invoice chasing solutions to debt recovery systems, enable businesses to automatically notify customers when a payment is due or overdue. Most importantly they allow the implementation of an automated escalation process, to help stop payment requests being ignored. The scheduling of reminders – voice calls, SMS or emails – help encourage customers to pay on receipt.

Workflow

A typical workflow may see invoices initially sent out via email, with links to payment landing pages. In many cases, non-payment maybe a mistake or oversight – quite simply people forget to pay. In these instances a gentle reminder to do so on time can boost timely payments. SMS messaging is a very effective and discrete way of grabbing attention and prompting action. In fact SMS has an impressive open rate of 98%, compared to just 20% of all emails. Voice notifications add an element of urgency, but also provide the opportunity for clients to be connected to an agent, with whom they can discuss payment options or difficulties.

All the messaging
essentials covered

Central to any automated accounts receivable system is the database of names, phone, numbers and email addresses – these will dictate the most appropriate communication method or communication preferences. The workflow or escalation process identifies what message template to send, at what time and through which delivery method. Critically delivery status and responses need to be easily monitored and tied back. This enables the logging of all payment requests, for use as evidence should legal action be required. Key components of any message delivered included:-

Sender identification
Reply address or number
Ability to make payment – link to payment landing page
Send pre-recorded or TTS voice messages
Option to transfer to live agent

Everything you need
wrapped up & available out-of-the-box

High capacity
Full scalability in the cloud. As the demands of your application increase the Alerting Hub platform will automatically scale up to match
Redundancy
Multiple servers in multiple locations
Service provision
Multiple providers available to spread load

Sender ID
Instil confidence in respondents that the message being received is genuine and deserves attention.
Embedded URLs
Include links to event specific landing pages, where recipients can gain further information and guidance.
IVR functionality
Use DTMF to trigger additional events such as transferring call to live agent or placing called party into a conference

Full capability

Get in touch

Tell us what you need from a mass notification platform.

Accounts receivable & invoice chasing notifications

Accounts receivable solutions

The growing importance of accounts receivable automation

The challenge ofdelivering payment remindersthat won’t be ignored

Workflow

All the messaging essentials covered

Everything you needwrapped up & available out-of-the-box

The growing importance
of accounts receivable automation

The challenge of
delivering payment reminders
that won’t be ignored

All the messaging
essentials covered

Everything you need
wrapped up & available out-of-the-box