Comprehensive mass notification capability
Fully featured | High performance | Scalable
Whether your making emergency notifications or sending routine messages our platform supports an extensive range of features
Easily integrate voice calls, SMS and email into your solution, whether your want to enhance and automate customer engagement tasks or deliver critical mass notification and alerting communications.
You can choose to write your own application using our REST based APIs. Alternatively tell us what you need and we write the required code for you. Alerting Hub will handle as little or as much of the development and ongoing application management as you desire to fit your business model.
Take a look at our full range of capabilities
| Feature | Headlne | Detail |
|---|---|---|
| APIs | Multiple languages | REST based API |
| Service provision | PSTN and SIP | Alerting Hub can manage all outbound calls, text messages and emails made through the PSTN and over SIP. We have agreements in place with multiple providers to meet a number of mass outbound application requirements
Alternatively we are happy to work with your current service providers – instead of or in addition to our service providers |
| Voice | High capacity | Full scalability in the cloud. As the demands of your application increase the Alerting Hub platform will automatically scale up to match |
| Fully redundancy | Service provision – failover established between providers to ensure calls still get through.
Platform – We have instances running in multiple regions to ensure maximum uptime | |
| Calls per second | One call initiated per second as standard – higher CPS available on request | |
| Call connect/fail notifications | SIP cause code reporting – you will know if it is temporarily unavailable, or you have mistyped the number. Temporary fails will automatically be re called | |
| DTMF feedback notifications | The prompt will ask for a simple status to enable users to provide a quick and simple response | |
| Automatic retry capability | In the event that we get a busy, temp error in the call, or no DTMF heard (likely voicemail). We call up to 5 times at one minute intervals | |
| CLI modifications | Let callees know which alerting or messaging service is contacting them | |
| Text-To-Speech | Enable alerting or personalised automated messages to be generated automatically without the need for voice recording | |
| Answer Machine Detection | Available soon – please contact for details | |
| Play | Retrieve a play audio files such as instructions, menu items and messages | |
| Conferencing | Enable nominated call recipients to be placed into a conference call. Available soon – please contact for details | |
| Call transfer | Provide call recipients with the ability to be connected to an agent | |
| Text messages | Volume | 100k SMS/ 5 mins |
| Delivery notifications | Notification that the SMS has been sent, has arrived on the target phone, or an error has occurred | |
| Reply addresses | Shared or dedicated SMS mailboxes so that text messages can be replied to, and replies reported against each alert | |
| Sender ID modifications | Let recipients know the name of the alerting or messaging service contacting them. Up to 14 characters can be displayed for what appears to be the sender of the text. | |
| Multi-part where available | Multi-part is where SMS messages get concatenated into one | |
| Embedded URLs where available | URL appears as a hyperlink | |
| Delivery notifications | Confirmation that the mail has been received by the mail server | |
| Sender ID modifications | Sender ID can be changed to suit end user requirements | |
| Attachments as standard | Attach any file types up to 8M |