Comprehensive mass notification capability
Fully featured | High performance | Scalable
Whether your making emergency notifications or sending routine messages our platform supports an extensive range of features
Easily integrate voice calls, SMS and email into your solution, whether you want to enhance and automate customer engagement tasks or deliver critical mass notification and alerting communications.
You can choose to write your own application using our REST based APIs. Alternatively tell us what you need and we write the required code for you. Alerting Hub will handle as little or as much of the development and ongoing application management as you desire to fit your business model.
Take a look at our full range of capabilities
| FEATURE | HEADLNE | DETAIL |
|---|---|---|
| APIS | Multiple languages | Omni channel REST based API |
| Multi-function API | Send SMS and/or email and/or voice calls to multiple alertees through a single API call | |
| Collation of events | Event centric model collates all responses and status against a single alert event | |
| Feature rich status reporting | Single reporting API (polled or event based) for all modes of contact and response | |
| SYSTEM FEATURES | Storage | Encrypted storage of templates, contacts, alerts, alert media (e.g. promtpt, text) for repeat use |
| Scheduling | Send immediately or schedule an alert for a future time, day or date with optional repetition. Ability to cancel | |
| Automatic escalation | Automatically escalate the intrusiveness of an alert – for example send SMS to anyone who hasn't responded to an email, and then voice call anyone who hasn't responded to an SMS | |
| Triggered alerts | Trigger an alert via an SMS, voice call, email – allowing for panic button functionality | |
| VOICE | High capacity | Full scalability in the cloud. As the demands of your application increase the Alerting Hub platform will automatically scale up to match |
| Fully redundancy | Service provision – failover established between providers to ensure calls still get through. | |
| Platform – We have instances running in multiple regions to ensure maximum uptime | ||
| Calls per second | One call initiated per second as standard – higher CPS available on request | |
| Delivery notifications | Report on call status for example, answered, busy, responded etc | |
| DTMF feedback notifications | DTMF keypresses are reported through the API allowing you to track responses to your alert | |
| Automatic retry capability | In the event that we get a busy, temp error in the call, or no DTMF heard (likely voicemail). We call up to 5 times at one minute intervals | |
| Caller identification modifications | Where possible you have control over the caller number that alertees will see on their phones | |
| Text-To-Speech | Enable alerting or personalised automated messages to be generated automatically without the need for voice recording | |
| Answer Machine Detection | Available soon – please contact for details | |
| Play | Retrieve a play audio files such as instructions, menu items and messages | |
| Group calling/conferencing | Create ad-hoc conferences between interested parties for example call all first responders in response to an alert | |
| Call transfer | Provide call recipients with the ability to be connected to an agent | |
| Interactive Voice Response | We offer a number of menu based call flows to present to alertees | |
| Inbound calling | Allows alertees to call into the system to be presented with an audio file potentially offering more details about the alert | |
| Inbound call triggered alerts | Allows an alert to be created and initiated in response to an inbound telephone call | |
| Alert pesonalisation | Customise TTS messaging on a per alertee basis | |
| TEXT MESSAGES | Volume | 100k SMS/ 5 mins |
| Delivery notifications | Notification that the SMS has been sent, has arrived on the target phone, or an error has occurred | |
| Reply to service | Shared or dedicated SMS mailboxes so that text messages can be replied to, and replies reported against each alert | |
| Sender ID modifications | Let recipients know the name of the alerting or messaging service contacting them. Up to 14 characters can be displayed for what wil appear as the sender of the text (where available) | |
| Multi-part where available | Multi-part is where SMS messages get concatenated into one | |
| Embedded URLs where available | URL appears as a hyperlink | |
| Alert pesonalisation | Customise text messaging on a per alertee basis | |
| Trackable short link | Embed an Alerting hub supplied shortlink into your text message. Alertees cliking on this link can be redirected to a uyser supplied web address, and the click status will be tracked against the alertees phone number. | |
| Delivery notifications | Confirmation that the mail has been received by the mail server | |
| Sender ID modifications | Sender ID can be changed to suit end user requirements | |
| Trackable short link | Embed an Alerting hub supplied shortlink into your text message. Alertees cliking on this link can be redirected to a uyser supplied web address, and the click status will be tracked against the alertees phone number. | |
| Alert pesonalisation | Customise email messaging on a per alertee basis | |
| Attachments as standard | Attach any file types up to 8M | |
| SERVICE PROVISION | PSTN and SIP | Alerting Hub can manage outbound and inbound calls through the PSTN and over SIP |
| Multiple providers | We have agreements in place with many service providers which increases resilience, capacity and reach | |
| Bring your own provider | Alerting hub are happy to connect to your current voice, email or SMS providers allowing you to leverage your existing contracts |