Automated customer notification solutions

Voice | SMS | Email

Automated customer notifications
& engagement

Capacity | Redundancy | Capability

Messaging solutions that enable automated customer notification can significantly reduce appointment no-shows and improve customer engagement. Effective systems are robust, handle a steady flow of outbound notifications and are fully supportive of all critical communication methods – Voice | Texts | Emails – to accommodate end user preferences. Alerting Hub has wrapped all the essentials into a flexible, programmable platform. Our SendAlert API simplifies the creation of automated appointment reminder solutions.

The challenge of
delivering reminders
that won’t be ignored

Automated customer notification platforms, such as appointment reminder solutions, enable businesses to automatically notify customers of upcoming appointments or events. These reminders or alerts are scheduled voice calls, SMS messages or emails and critically allow customers to confirm, cancel, or reschedule via text and/or voice prompts.

Everything you need
wrapped up & available out-of-the-box

High capacity
Full scalability in the cloud. As the demands of your application increase the Alerting Hub platform will automatically scale up to match
Redundancy
Multiple servers in multiple locations
Service provision
Multiple providers available to spread load
Alert scheduling
Bring greater flexibility to your solutions and help safeguard against alerts being sent by mistake

See full capability

Call connect/fail notifications
SIP cause code reporting – you will know if it is temporarily unavailable, or you have mistyped the number. Temporary fails will automatically be re called
CLI modifications
Let callees know which alerting or messaging service is contacting them
Embedded URIs where available
URI embedded within an SMS message appears as a hyperlink

All the messaging
essentials covered

Central to any automated customer notification system is the database of names, phone, numbers and email addresses, with customer communication preferences on how alerts are sent is also captured. For voice calls reminders, once the call is placed there is the option to request the callee to confirm their identity (for example, by typing their date of birth), before the reminder message is played. The callee is then asked to respond – confirm receipt, confirm attendance, request an appointment reschedule, etc. In a minority of use cases, there is also the opportunity to speak with a live agent. The reminder message will generally be TTS or pre-recorded human voice talent.

Notifications sent via SMS can show the name of the company sending the message and allow simple confirmation using their keypad.

Everything you need
wrapped up & available out-of-the-box

High capacity
Full scalability in the cloud. As the demands of your application increase the Alerting Hub platform will automatically scale up to match
Redundancy
Multiple servers in multiple locations
Service provision
Multiple providers available to spread load
Alert scheduling
Bring greater flexibility to your solutions and help safeguard against alerts being sent by mistake

Call connect/fail notifications
SIP cause code reporting – you will know if it is temporarily unavailable, or you have mistyped the number. Temporary fails will automatically be re called
CLI modifications
Let callees know which alerting or messaging service is contacting them
Embedded URIs where available
URI embedded within an SMS message appears as a hyperlink

See full capability

Get in touch

Tell us what you need from a mass notification platform.

Automated customer notification solutions

Automated customer notifications & engagement

The challenge ofdelivering remindersthat won’t be ignored

Everything you needwrapped up & available out-of-the-box

All the messaging essentials covered

Everything you needwrapped up & available out-of-the-box

Automated customer notifications
& engagement

The challenge of
delivering reminders
that won’t be ignored

Everything you need
wrapped up & available out-of-the-box

All the messaging
essentials covered

Everything you need
wrapped up & available out-of-the-box