BUSINESS CONTINUITY SYSTEM NOTIFICATIONS

Continue communication with Voice, SMS & Email notifications

Business continuity - sms, voice, email@2x

Ensure your business continuity system
can initiate and track time critical notifications

Email | Text | Voice

A wide variety of factors and events can impact the longevity of a business. Threats come from many sources – competition, consumer trends, economic downturns –the list is long. However, of growing importance is the impact a ‘disaster’ can have on business operations. Today we see an increasing number of severe weather-related events; terrorist incidents; industrial accidents; and cyber attacks. The Covid-19 pandemic continues to impact business globally.

Properly preparing for and managing all such eventualities and risks is critical to the long-term health of a business. Furthermore they need a secure and reliable way to continue communications with all stakeholders.

Alerting Hub, with its unique event-centric approach, has all the essentials wrapped up into a flexible, programmable platform – we make it easy to send, track and collate SMS, voice and email messages through your business continuity system.

The growing importance of
business continuity systems

Business disruption can result from a variety of events from information security threats to risk-to-life emergency situations at or near a place of operation. In fact Nearly 1 in 5 organisations suffer disruption every year, with research studies finding that 40% of business don’t reopen after a disaster. This coupled with recent changes to data protection law, requiring organisations in Europe to have business continuity or disaster recovery plans in place, puts increasing pressure on management to ensure they can issue meaningful, quick and coordinated communications during any severe business disruption event.

Sending coordinated business continuity system notifications

There are a number of events that require the sending of coordinated business continuity notifications – voice, text and email

Utility failure
Disruption in the supply chain
Health issues resulting in large percentage of staff absence
Severe weather event

An emergency in the vicinity which could affect your building(s) or access to your building(s) for a considerable time
Fire
Terrorist event

The challenge of
delivering business
continuity notifications

Disasters and emergencies, by their nature, differ greatly as does the level of disruption caused. However, one thing that unites them is the need for a business to maintain effective communications between a business and all its stakeholders – staff and public.

A notification system plays an essential part in enabling an organisation to quickly raise the ‘alarm’. Consequently, it must be easy to send notifications to any number of people simultaneously, through a multiple communications channels – SMS, Voice, Email. In addition it must allow for delivery status to be tracked, for individuals to respond or confirm receipt of the alert and for further information to be easily accessed. From this point forward the business continuity notification system can send out a number of scheduled updates until the crisis has been resolved.

Critically the efficiency of how all communications are handled and how quickly they are issued will have a direct impact on recovery time ad cost.

All the messaging
essentials covered

Regardless of cause, disasters don’t always happen when you’re at your desk. Businesses need a way to stay in contact with their teams, wherever they are, whatever their preferred form of communication – SMS, Email, Voice call. Equally they need the ability and capacity to not only initiate critical alert notifications and updates but also acknowledge responses.

Easy tracking, monitoring & reporting of results

Sending out notifications to staff and stakeholders has one primary objective to achieve a desired outcome – business continuity. But a business has to be sure that the text messages, phone messages and emails are reaching the desired recipients – a message not being received could have dire consequences.

It is essential therefore to monitor the delivery status of all messages. At the very least this means a system administrators can check recipient contact details. But it also allows the activation of a sophisticated escalation process – messages can be resent or sent via alternate methods. Alerting Hub’s return path makes all this possible providing an important value add to any school notification platform.

Sending out notifications through a number
of channels

Mass Text Messaging

Deliver short, simple messages straight to an employee’s phone – with links for further information, guidance and support.

Voice broadcasts

Engage in real-time 2-way communications, where employees must confirm they are safe or require assistance.

Sending bulk Email

An easy way for businesses to communicate more detailed instruction when convenient for employees and stakeholders to do so.

Powerful combination

Automate your escalation process and send out notifications through a combination of channels.

Everything you need
wrapped up & available out-of-the-box

Return path
Easily track and monitor results associated with a particular campaign, regardless of channel – SMS, Voice and Email
Redundancy
Multiple servers in multiple locations
High capacity
Full scalability in the cloud. As the demands of your application increase the Alerting Hub platform will automatically scale up to match

Sender ID
Instil confidence in respondents that the message being received is genuine and deserves attention.
Embedded URLs
Include links to event specific landing pages, where recipients can gain further information and guidance.
Text-to-Speech
Enable the same message to be sent as a text or played within a voice call using text-to-speech

Full capability

Get in touch

Tell us what you need from a mass notification platform.

BUSINESS CONTINUITY SYSTEM NOTIFICATIONS

Ensure your business continuity systemcan initiate and track time critical notifications

The growing importance ofbusiness continuity systems

Sending coordinated business continuity system notifications

The challenge ofdelivering businesscontinuity notifications

All the messaging essentials covered