SENDING SMS ALERTS
Easily add feature rich SMS communications
to you mass notification solution
Easily add feature rich SMS communications
to you mass notification solution
When there is a need to send and even receive critical communications SMS alerts are a preferred choice. SMS is one of the quickest, intrusive and easiest channels to use. For younger generations it is certainly the preferred and often primary form of communication over more convention channels such as email – growing in popularity in older generations too.
Perhaps of equal importance is the accepted conversational etiquette associated with SMS alerts and messages – direct and to the point. A well-crafted and concise message can ensure an important message is understood instantly. Better yet it is delivered directly to a device that is always close to hand.
To understand just how effective text messaging is, recent studies show that SMS messages have a 98% open rate – 90% of which are read within 3 minutes of receipt!
At a glance
Delivery notifications
Order notifications
Surveys
Promotions
Appointment reminders
Prescription reminders
Patient transport
Health alerts
Weather alerts
Safeguarding alerts
Homework/exam reminders
School events
Account alerts
Application status updates
Statement alerts
Scheduled maintenance alerts
Meter readings
Statement alerts
Without doubt SMS alerts and notifications bring many benefits. However in the context of delivering critical notifications, careful consideration of a number of factors will ensure vast volumes of messages are sent, quickly; that the message sent conveys and contains all the key elements required to ensure a message is seen, believed and acted upon; that you can schedule messages – dates, time, frequency; and finally you can monitor the delivery status – trackable SMS alerts. Using the simple Alerting Hub API all these factors are addressed to meet the specific requirements of your solution.
For an SMS alert message to have maximum impact and generate the desired response, a number of different message components may need to be included. Through Alerting Hub’s API you can incorporate all of them into your solution.
Alerting Hub partners with a number of SMS service providers to ensure messages are sent out as quickly as possible – at a minimum you can expect to send 100k messages within a 5-minute time frame.
The ability to schedule when an SMS alert is sent brings greater flexibility to your solutions and helps safeguard against alerts being sent by mistake. Using the Alerting Hub API you have a number of options.
In the event of an emergency it is critical that from the point a message is sent out that you can monitor the delivery status of each message to every designated recipient. In this instance trackable SMS alerts. The system can then trigger follow-on actions in the event a message doesn’t get through or a recipient hasn’t confirmed that they are ok. With Alerting Hub this data can be gleaned in two ways – polled or real-time (event driven)
SMS alerts and notifications bring many advantages to a mass notification system, but sending alerts through a number of different channels is often the best way to ensure the message gets through. For this reason it is important to use a platform that has access to multiple channels of communication. Alerting Hub can support alerts being sent via SMS, Voice, email and more.
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